Customer Experience and the Contact Centre: The view of a, relatively, young consumer.
Senior Leaders - we are all Customers

Customer Experience and the Contact Centre: The view of a, relatively, young consumer.


As a, relatively, young individual and consumer, I like to think I am somewhat adept when it comes to the use of technology in our day-to-day lives. Being a keen online shopper, with a strong dislike of having to physically shop, having access to my favourite products, brands and companies through my laptop, tablet & … Continue reading

Align / customer experience / Customer Retention & Loyalty / New Ways Of Working

Thin Thinking – One Words Business Strategy – Emotion


Customers & Colleagues Are People It’s great to see all the activity on this subject – not least as it gives me a prod to share one of my ‘Models I keep coming back to’ I actually created draft one of this 20 years ago, to explain the core role of Marketing to a group of … Continue reading