Wake up and smell the Coffee …..  get social in your own businesses
Senior Leaders - we are all Customers / Thoughts

Wake up and smell the Coffee ….. get social in your own businesses


Businesses need a very large cup of coffee to give them the wake up call Some of you may have seen the Telegraph article this morning about the tweet yesterday from the British Gas MD, Stephen Beynon who tweeted  “45 minutes on hold to @nationalgriduk – I give up”.  The Telegraph goes onto suggest Stephen … Continue reading

A Response to ‘The Value of Customer Experience, Quantified’
Uncategorized

A Response to ‘The Value of Customer Experience, Quantified’


  The Harvard Business Review recently published an interesting article following research carried out by Peter Kriss of Medallia, exploring, and quantifying the value of customer experience. You can read this article here: http://blogs.hbr.org/2014/08/the-value-of-customer-experience-quantified/ This is a helpful study. Any reliable data that quantifies the impact on a business of positive or negative customer experiences has … Continue reading